Privacy Policy

Matt Borg Real Estate Pty Ltd

Effective date: 1 September 2025

Matt Borg Real Estate (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open and transparent way in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect personal information, and how you can access or correct that information.

1. Who We Are

Business name: Matt Borg Real Estate Pty Ltd

Email: matt@mattborgrealestate.com.au

Phone: 02 4216 6066

The Licensee-in-Charge is responsible for privacy compliance within our business.

 

2. What Is Personal Information

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
 

Examples of personal information we may collect include: - Name - Address (including rental or property addresses) - Email address - Telephone number - Identification information (where required by law) - Property ownership or tenancy details - Transaction details (sales, leasing, payments) - Correspondence with us

We do not intentionally collect sensitive information unless required or authorised by law.

3. How We Collect Personal Information

We collect personal information in a number of ways, including: - When you enquire via our website, phone, email or in person - When you complete forms (including appraisal requests, tenancy applications, or inspection registrations) - When you enter into a sales or management agreement with us - From publicly available sources (such as title searches) where permitted by law - Through cookies and website analytics (see Section 10) Where possible, we collect personal information directly from you.

4. Why We Collect Personal Information

We collect, hold and use personal information for purposes including: - Providing real estate services (sales, leasing, property management) - Communicating with buyers, sellers, landlords and tenants - Preparing and administering agreements and transactions

- Complying with legal and regulatory obligations - Managing trust money where applicable

- Responding to enquiries or complaints - Marketing our services (where permitted and

with opt-out options)

We only use personal information for the purpose for which it was collected, or a related purpose that you would reasonably expect.

5. Disclosure of Personal Information

We may disclose personal information to: - Buyers, sellers, landlords or tenants involved in a transaction - Service providers who assist us to operate our business (e.g. CRM systems, IT support, email and marketing platforms) - Professional advisers such as accountants,

auditors or legal advisers - Government authorities or regulators where required by law (including NSW Fair Trading)

We do not sell personal information.

6. Overseas Disclosure

Some service providers we use (such as cloud-based software, email or website analytics providers) may store or process personal information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles.

7. Direct Marketing

We may use personal information to provide information about our services that may be of interest to you.

You may opt out of receiving marketing communications at any time by: - Using the unsubscribe link in our emails, or - Contacting us using the details in Section 1

We will not send marketing communications if you have opted out.

8. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Our security measures include: - Secure digital storage systems - Restricted access to personal information - Password protection and access controls - Secure disposal of information when no longer required

We retain personal information only for as long as necessary to fulfil its purpose or to comply with legal requirements.

9. Access and Correction

You may request access to the personal information we hold about you, or request correction of that information, by contacting us using the details in Section 1.

We will respond to access or correction requests within a reasonable time and in accordance with the Privacy Act. In limited circumstances, access may be refused where permitted by law.

10. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and website performance.

Cookies do not identify you personally but may collect anonymous usage data. You can disable cookies through your browser settings; however, some website functionality may be affected.

11. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, you may contact us using the details in Section 1.
 

We will investigate all complaints and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

This Privacy Policy is intended to comply with the Australian Privacy Principles and NSW Fair Trading expectations for real estate businesses